Need some assistance, have a question or concern?
Please contact me:
National Homeless Veteran Call Center
877-4AID VET (877-424-3838)
The National Homeless Veteran Call Center (NHVCC) provides improved access for homeless
veterans to VA services and programs and other community resources. How does the process work?
Initial call
877-4AID VET (or 877-424-3838) will connect callers with a trained VA staff member
24 hours a day, seven days a week.
The staff member will conduct a brief screen of each homeless Veteran to determine the
severity of the need. With each caller, the NHVCC responder will obtain information
about the caller’s current living situation, family, employment, source of income, legal
issues, previous/current use of VA and community services, primary reason for the call
and how they can be reached for follow-up.
If a caller is experiencing a life-threatening emergency, the NHVCC staff will follow an
emergency protocol to ensure the caller receives the appropriate assistance immediately.
The caller will be connected with a homelessness specialist at the nearest VA facility.
Follow-up
Within 24 hours of the call, NHVCC staff will follow up to determine if the veteran is
being assisted by the VA facility.
Within 5 days of the call, NHVCC staff will ensure that a plan is in place for the veteran
and actions are being taken.
Within 14 days of the call, NHVCC staff will determine whether the veteran’s needs have
been met.
The National Homeless Veteran Call Center (NHVCC) provides improved access for homeless
veterans to VA services and programs and other community resources. How does the process work?
Initial call
877-4AID VET (or 877-424-3838) will connect callers with a trained VA staff member
24 hours a day, seven days a week.
The staff member will conduct a brief screen of each homeless Veteran to determine the
severity of the need. With each caller, the NHVCC responder will obtain information
about the caller’s current living situation, family, employment, source of income, legal
issues, previous/current use of VA and community services, primary reason for the call
and how they can be reached for follow-up.
If a caller is experiencing a life-threatening emergency, the NHVCC staff will follow an
emergency protocol to ensure the caller receives the appropriate assistance immediately.
The caller will be connected with a homelessness specialist at the nearest VA facility.
Follow-up
Within 24 hours of the call, NHVCC staff will follow up to determine if the veteran is
being assisted by the VA facility.
Within 5 days of the call, NHVCC staff will ensure that a plan is in place for the veteran
and actions are being taken.
Within 14 days of the call, NHVCC staff will determine whether the veteran’s needs have
been met.
Can non-veterans call the center?
Yes. Non- veteran callers will be directed by the NCCHV staff to non-VA community
resources. Callers seeking information about VA Homeless programs or services will be
referred to the VA Homeless website and facility Homeless Point of Contact.
Yes. Non- veteran callers will be directed by the NCCHV staff to non-VA community
resources. Callers seeking information about VA Homeless programs or services will be
referred to the VA Homeless website and facility Homeless Point of Contact.
OTHER IMPORTANT NUMBERS.....
Dutchess County United Way 2-1-1 SERVICE
If you or someone you know needs any kind of help, food, shelter, utility or financial assistance, substance abuse counseling, has employment,
adult daycare or disability issues, requires medical, legal or protective services free confidential help
is available 24 hours a day, 7 days a week.
Just dial 2-1-1.
Just dial 2-1-1.
2-1-1 es una linea de servicio telefónico de información y referencia gratuita.
If you have trouble accessing 2-1-1 call 800-899-1427 and TTY is available for the hearing impaired. The region is also part of the nation and state wide service so if a loved one is in another geographic location you will be able to help them. Translation services are available over 150 languages. This service will assist you to get information about community services, referrals and assistance.
Office for the Aging
Toll Free: (866) 486-2555
DUTCHESS NY Connects: (845) 486-2555
Beacon Office: (845) 838-4870
Toll Free: (866) 486-2555
DUTCHESS NY Connects: (845) 486-2555
Beacon Office: (845) 838-4870
Adult daycare or disability issues, requires medical, legal or protective services free confidential help
is available 24 hours a day, 7 days a week.
Office for the Aging
Toll Free: (866) 486-2555
DUTCHESS NY Connects: (845) 486-2555
Beacon Office: (845) 838-4870
Toll Free: (866) 486-2555
DUTCHESS NY Connects: (845) 486-2555
Beacon Office: (845) 838-4870
Child Abuse Hotline
Toll Free: 1-800-342-3720
Toll Free: 1-800-342-3720
Child Abuse Hotline for Mandated Sources
Toll Free: 1-800-635-1522
Toll Free: 1-800-635-1522
Child Abuse Hotline for Out-of-State Calls
(518) 474-8740
(518) 474-8740
Crime Victims Assistance Program /
Elder Abuse Services
(845) 452-1110 - 24-hr Hotline
Elder Abuse Services
(845) 452-1110 - 24-hr Hotline
Domestic Abuse
Battered Women's Services
(845) 485-5550 - 24-hr Hotline
Grace Smith House
(845) 471-3033 - 24-hr Hotline
House of Faith/House of Hope
(845) 765-0294 24-hr Hotline
Battered Women's Services
(845) 485-5550 - 24-hr Hotline
Grace Smith House
(845) 471-3033 - 24-hr Hotline
House of Faith/House of Hope
(845) 765-0294 24-hr Hotline
Mental Hygiene
Helpline for crisis intervention, telephone counseling, information & referral – 24 hours/day
Helpline for crisis intervention, telephone counseling, information & referral – 24 hours/day
7 days/week: (845) 485-9700
Toll Free: (877) 485-9700
Public Defender
Toll Free: 1-800-660-8818 (For outside 845 Area Code Only)
Rape Crisis
(845) 452-7272 - 24-hr Hotline
Sheriff's Victim Hotline
Toll Free: 1-800-846-3469
Toll Free: 1-800-660-8818 (For outside 845 Area Code Only)
Rape Crisis
(845) 452-7272 - 24-hr Hotline
Sheriff's Victim Hotline
Toll Free: 1-800-846-3469
Heat Complaints:
(845) 486-3404 - 9:00 am - 5:00 pm, M-F
(845) 431-6465 - after hours
(845) 486-3404 - 9:00 am - 5:00 pm, M-F
(845) 431-6465 - after hours
Veterans Affairs
486-2060
